I had an excellent experience working with Shane Smith at Varsity Ford. From start to finish, he demonstrated a high level of professionalism, attention to detail, and genuine commitment to customer satisfaction. The entire process was smooth, transparent, and well-organized. Shane took the time to ensure everything was handled correctly and made sure I was comfortable with every step along the way. What really stood out was his proactive approach—he even followed up a week after the purchase to make sure I was completely satisfied with the vehicle. That level of follow-through is rare and speaks volumes about his dedication. If you’re looking for someone who truly cares about doing the job right and taking care of their customers, I highly recommend Shane. I will absolutely refer friends and family to him in the future.

My sales person Melissa Oberstaedt went above and beyond to help me with my lease turn in and getting a new F150 as well. Very easy transaction and quick to respond to my questions and needs. Definitely recommend Melissa and Varsity Ford. Thank you,

Tony M. was great to work with: he was knowledgeable and professional. We appreciate his assistance while we bought a great used vehicle.

I have had excellent service and I always look for Jalen to be my service rep. He explains things to me and tells me what has to be done and what can wait. Being a 76 yr old woman who knows nothing about cars, I appreciate his help. As far as I’m concerned he is the best.

Extremely POOR service department. They ignore issues that vehicles are specifically sent there for and deliver the vehicle back to their customer not completed. Truck came back with the same service vehicle message it left with. What dealership service sends vehicles back to their customers with the vehicle service lights all still on and issues not addressed? They can explain this to Ford Motor Company when this drivetrain that they ignored completely fails. I will be filing a formal complaint with Ford Motor Company on this dealership. Definitely will never do business with this terrible chop shop again. This issue was blatantly ignored by this so called service department and sent back unresolved. A "Ford F-150 powertrain malfunction" indicates a serious issue with the vehicle's engine, transmission, or other related components, often causing reduced power or the inability to drive. Common causes include faults with the electronic throttle control, malfunctioning sensors, wiring issues, problems with the Powertrain Control Module (PCM), or, for hybrid and electric models, issues with the high-voltage battery or gearshift module. It's crucial to have the vehicle diagnosed by a professional to identify the specific cause and prevent further damage or unsafe driving conditions.

Leased a Ford Bronco Sport. Love the vehicle. However, was the worst car buying experience I've had. Don't believe it's a reflection of the dealership as a whole, I think I was just unlucky to draw a specific dealer that didn't know what she was doing. I spent 3 weeks after the purchase figuring out why Ford didn't secure the buyout of my lease turn in loan. She did the paperwork wrong regarding the number of payments left on the loan which kept me involved in the process. She was not helpful at all in fixing the problem. There are a lot of good reviews for many of their dealers. Melissa does not receive one of those good reviews.

Salesman Shane Smith provided my wife and I a wonderful car buying experience at Varsity Ford in Ann Arbor. We were shopping for a Ford Raptor; Shane warmly greeted us upon our arrival made our car buying experience a total success. His extensive knowledge about the car and the manner in which he met our needs was outstanding. From start to finish our purchase was completed within two hours. We highly recommend Shane and Varsity Ford for all of your car buying needs. We are frequent car buyers and of all the dealerships that we have recently purchased from we found Varsity Ford and Shane Smith to have best met all of our car buying needs. Le Stewart, Leslie, MIchigan

Varsity Ford of Ann Arbor is the only dealership I've leased a vehicle from for over twenty years. The leasing process is perfection. The Escape is brought directly to my home. Shannon explains every detail of all the technical information necessary to drive the vehicle.

Leased a Mustang Mach E. Wonderful salesperson David Byron was super helpful and understanding of my needs. During the whole shopping process Varsity was of all dealers I talked to, the most responsive and helpful. I would highly recommend using Varsity for your next vehicle!

I would like to take a moment to commend my salesperson, Tony Vorias. He was exceptional throughout the entire process. His knowledge, professionalism, and dedication made my experience seamless and enjoyable. Also, he took the time to answer all my questions and ensured that I felt confident in my decision.

We just renewed the lease for 2 of our vehicles for 2 Bronco Sports. We've been working with Jeff Scott there, and he makes the experience SO easy. He also actively pursues all the rebates / deals that may be available to us to make that quick and easy as well. He jumps through hoops to meet our requirements without ever trying to push more than we want / want to pay on us.

We brought our grandson to Varsity Ford so he could buy a car. Al Oxley was our salesman. Al was very helpful and knowledgeable, and helped Cody find a very nice used car. My grandson was nervous since this was his first financed car purchase but Al was extremely professional and patient answering all of our questions. We feel that Al had our best interests in mind and helped Cody pick out the right car for himself. We highly recommend Al Oxley if you are looking for a reliable used car. Thanks again, Al.

Had an exceptional experience purchasing my new Bronco at Varsity Ford, thanks to Jeff Scott. From the moment I called and emailed, Jeff made the entire process smooth and efficient. What stood out was his genuine approach - no sales tactics or pressure, just honest answers to all my questions and helpful guidance throughout. Jeff went above and beyond by proactively suggesting programs and considerations I hadn't even thought of, showing he truly cared about finding the right fit for my needs. He treated me like a valued customer rather than just another sale, making sure I got the perfect vehicle at a great price without any unnecessary delays. His knowledge and transparency were refreshing, and he managed to make what's can be a stressful experience feel almost effortless. If you're in the market for a new Ford, I highly recommend asking for Jeff Scott at Varsity Ford--you won't be disappointed.

I had a great experience with my purchase, Shane was a awesome salesman and the Whole experience went very well.

We weren't able to get there until right before closing time. Shane was willing to stay and wait on us and never made us feel rushed during the process.